Terms & Conditions
TERMS & CONDITIONS
Last updated: 8 September 2026
These Terms & Conditions apply to purchases made from Prestige Car Care Shop Ltd through our website.
The terms “we”, “us” and “our” refer to Prestige Car Care Shop Ltd. The terms “you” and “your” refer to the customer.
Nothing in these Terms & Conditions affects your statutory rights.
1. About Us
Prestige Car Care Shop Ltd is a company registered in England and Wales.
Company name: Prestige Car Care Shop Ltd
Company number: 09087854
Registered office: 124 City Road, London, EC1V 2NX, United Kingdom
VAT number: 304513837
Email: info@prestigecarcareshop.com
2. Ordering From Us
By placing an order through our website, you are offering to purchase the products in your order subject to these Terms & Conditions.
You must provide accurate and complete information when placing an order.
After you place an order, we will send an electronic confirmation. An order is subject to acceptance by us.
We may be unable to accept or fulfil an order for reasons including:
- a product becoming unavailable;
- an obvious error in the price or product information;
- inability to authorise or process payment;
- suspected fraud or misuse; or
- circumstances genuinely outside our reasonable control that prevent us from supplying the order.
If we are unable to fulfil an order after payment has been taken, we will contact you and refund the appropriate amount.
3. Products & Product Information
We take reasonable care to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are accurate.
However, minor differences may occur, particularly in packaging or product presentation where manufacturers update their products.
Nothing in these Terms excludes your statutory rights where goods are faulty, not as described or otherwise fail to meet the requirements of applicable consumer law.
4. Prices & Payment
Prices displayed on our website are shown in pounds sterling unless otherwise stated.
The price payable is the price displayed when your order is placed, subject to correction of any obvious pricing error where permitted by law.
Applicable delivery charges will be displayed or agreed with you before your order is completed.
Payments are processed securely through the payment methods and payment service providers made available through our store. Prestige Car Care Shop does not directly store your full payment-card details.
5. UK Delivery
We deliver throughout the United Kingdom to the delivery address supplied when you place your order.
Our current standard UK delivery charge is £3.99, unless a different delivery charge or promotion is clearly displayed or agreed before checkout.
Estimated delivery information is provided during the ordering process or elsewhere on our website. Delivery times are estimates unless we expressly agree a specific delivery date with you.
We aim to process and dispatch orders as promptly as reasonably possible.
Please ensure that the delivery address supplied with your order is complete and accurate.
Nothing in this section affects your statutory rights concerning delivery. Unless another delivery period has been agreed, consumer orders must generally be delivered without undue delay and within the applicable statutory period.
6. EU Delivery
Prestige Car Care Shop ships orders from the United Kingdom to customers in the European Union.
For EU orders, please contact us at info@prestigecarcareshop.com for a shipping quotation. Once the shipping cost has been confirmed, the appropriate shipping rate will be made available for your order at checkout.
Orders sent from Great Britain to the EU are treated as exports. Where applicable, UK VAT is not charged on qualifying exports, subject to relevant UK VAT rules and evidence of export.
EU orders are shipped DAP (Delivered at Place).
This means that any import VAT, customs duties, clearance fees or other charges imposed when goods enter the destination country are the responsibility of the customer and are not included in the amount paid to Prestige Car Care Shop at checkout.
The courier or relevant authority may contact you regarding these charges before delivery.
If applicable import charges are not paid and a parcel is refused, unclaimed or returned to us, reasonable additional return shipping or associated costs actually incurred may, where legally permitted, be deducted from any refund.
For EU shipping enquiries, contact info@prestigecarcareshop.com.
7. Other International Orders
Availability of delivery to countries outside the United Kingdom and European Union may vary.
Please contact us before ordering if you require delivery to a destination for which shipping is not available at checkout.
International orders may be subject to import VAT, customs duties, clearance fees or other destination-country charges.
Where these charges are not collected by Prestige Car Care Shop at checkout, they are the customer's responsibility.
8. Returns & Refunds
At Prestige Car Care Shop, we want you to be satisfied with your purchase. In addition to your statutory rights, we offer a 30-day returns period on eligible products.
Change-of-Mind Returns
If you wish to return an item because you have changed your mind, please contact info@prestigecarcareshop.com before returning it.
Under our voluntary returns policy, eligible products may be returned within 30 days of delivery. Products should be returned in their original condition and, where possible, with their original packaging.
UK consumers purchasing online also have a statutory right to cancel most orders without giving a reason.
You must notify us that you wish to cancel within 14 days after receiving the goods, and you then have a further 14 days to return the goods.
You may inspect and handle goods to establish their nature, characteristics and function in the same way that you reasonably could in a shop.
If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by law. GOV.UK
Return Postage
For change-of-mind returns, you are responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to bear the cost.
Please package returned goods securely. We strongly recommend using a tracked or recorded delivery service and retaining proof of postage.
Refunds
Once returned goods have been received, we will inspect them and process any refund due.
Where you exercise your statutory right to cancel an online order, we will refund the price paid and, where required by law, the cost of our least expensive standard delivery option.
If you selected a more expensive delivery option, we are not required to refund the additional amount above our standard delivery cost unless otherwise required by law.
Refunds will be made using the same payment method used for the original transaction unless you expressly agree otherwise.
We do not charge a fee for issuing a refund.
For statutory cancellations involving returned goods, refunds will generally be made no later than 14 days after we receive the goods back or, if earlier, 14 days after you provide evidence that the goods have been returned, subject to applicable law. GOV.UK
Faulty, Damaged, Incorrect or Misdescribed Goods
Your statutory rights are separate from and are not affected by our voluntary 30-day returns policy.
Goods supplied by Prestige Car Care Shop must be of satisfactory quality, fit for purpose and as described.
If an item is faulty, damaged on arrival, incorrectly supplied or not as described, please contact info@prestigecarcareshop.com with your order details and, where appropriate, photographs showing the issue.
Where goods do not conform to the Consumer Rights Act 2015, you may be entitled to a refund, repair or replacement depending upon the circumstances and when the problem is reported.
Consumers generally have a 30-day short-term right to reject faulty goods, subject to the provisions and exceptions of the Consumer Rights Act 2015.
Where we are legally responsible for the return of faulty, damaged, incorrect or misdescribed goods, Prestige Car Care Shop will bear the reasonable return costs or arrange an appropriate return method.
Consumer rights concerning satisfactory quality, fitness for purpose and description cannot simply be excluded by a retailer's terms. GOV.UK
Exceptions
Statutory cancellation rights do not apply to certain categories of goods.
These can include goods made to a customer's specification or clearly personalised, goods liable to deteriorate or expire rapidly, and sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.
These exceptions do not remove your legal rights where goods are faulty, damaged, incorrect or not as described.
International Returns
Customers returning goods from outside the United Kingdom should contact us before arranging a return.
Where appropriate, returned parcels should be accurately declared as returned goods on relevant customs documentation.
Unless goods are faulty, damaged, incorrect or misdescribed, customers are responsible for the direct cost of an international return.
Refused, Unclaimed & Undeliverable Parcels
If an order is returned to us because it was refused, left unclaimed, an incorrect or incomplete delivery address was supplied, or applicable import charges were not paid, we will contact you once the parcel has been returned.
Any refund or redelivery will be handled in accordance with your statutory rights.
Where legally permitted, reasonable additional delivery or return costs actually incurred as a result may be charged or deducted from any refund.
9. How to Cancel an Online Order
To exercise your statutory cancellation right, you must clearly tell us that you have decided to cancel.
You can contact:
Email: info@prestigecarcareshop.com
Telephone: 07546 971140
You do not have to use the model cancellation form below, but you may do so if you wish.
Government guidance confirms that distance sellers must provide the model cancellation form, although customers are not required to use it. GOV.UK
Model Cancellation Form
To:
Prestige Car Care Shop Ltd
124 City Road
London
EC1V 2NX
United Kingdom
Email: info@prestigecarcareshop.com
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
Goods ordered: ______________________________
Order number: ______________________________
Ordered on: ______________________________
Received on: ______________________________
Name of customer(s): ______________________________
Address of customer(s): ______________________________
Signature of customer(s): ______________________________
(only required if this form is submitted on paper)
Date: ______________________________
10. Product Availability
All orders are subject to availability.
Stock levels can change and, in exceptional circumstances, an item may become unavailable after an order has been placed.
If we cannot supply an ordered item, we will contact you and provide an appropriate refund for any amount paid for the unavailable item.
Where appropriate, we may offer an alternative product, but we will not substitute an alternative without your agreement.
11. Events Outside Our Reasonable Control
We will not be responsible for delay or failure to perform our obligations where this results from circumstances genuinely outside our reasonable control and which we could not reasonably have prevented.
Examples may include severe weather, natural disasters, significant transport disruption, industrial action affecting third parties, war, civil emergency, government restrictions or major disruption to essential services.
Where such circumstances substantially delay or prevent us from fulfilling your order, we will take reasonable steps to minimise the effect and will contact you where appropriate.
Where we cannot fulfil your order as agreed because of circumstances outside our reasonable control, you will retain any cancellation, refund or other rights available to you under applicable law.
This wording deliberately avoids the old blanket “Force Majeure releases Prestige from its obligations” approach. The CMA warns against terms that give a business excessively broad rights to avoid its contractual obligations, and its current guidance stresses fair, transparent consumer terms. GOV.UK
12. Privacy & Data Protection
Prestige Car Care Shop Ltd respects your privacy and is committed to protecting your personal information.
Details of how we collect, use, store and share personal information, the lawful bases upon which we process it, your data-protection rights and how to contact us are provided in our Privacy Policy.
Our processing of personal information is carried out in accordance with applicable UK data-protection and privacy legislation.
Privacy Policy:https://www.prestigecarcareshop.com/policies/privacy-policy
When you put this into Shopify, make Privacy Policy clickable rather than leaving the raw address if the editor allows it.
13. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable legal or regulatory requirements.
Changes will apply from the date the revised Terms & Conditions are published.
Changes will not retrospectively remove or reduce rights that have already arisen under an existing contract.
14. Governing Law
These Terms & Conditions are governed by the applicable laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom or another jurisdiction, nothing in these Terms is intended to deprive you of any mandatory consumer protections that apply to you under applicable law.
15. Contact Us
Questions regarding an order or these Terms & Conditions can be sent to:
Prestige Car Care Shop Ltd
124 City Road
London
EC1V 2NX
United Kingdom
Company number: 09087854
VAT number: 304513837
Email: info@prestigecarcareshop.com
Telephone: 07546 971140
Nothing in these Terms & Conditions affects your statutory rights.
