Privacy policy
Privacy Policy
Last updated: September 8, 2026
Prestige Car Care Shop Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
Prestige Car Care Shop is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use our Services, make a purchase or other transaction, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing or disclosure of personal information, this Privacy Policy will apply to those matters.
Personal Information We Collect or Process
When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect or process:
- Contact details, including your name, billing address, delivery address, telephone number and email address.
- Payment and transaction information, including payment method, payment confirmation, transaction details and information necessary to process payments. Payment information may be processed by Shopify and our payment providers.
- Account information, including account credentials, preferences and settings where applicable.
- Transaction information, including products you view, place in your basket, purchase, return, exchange or cancel and your previous transactions.
- Communications, including information you provide when contacting us regarding an order, product or customer-service enquiry.
- Device information, including information about your device, browser, network connection, IP address and other identifiers.
- Usage information, including information about how and when you interact with and navigate our Services.
Sources of Personal Information
We may obtain personal information:
- directly from you when you place an order, create an account, contact us, subscribe to marketing or otherwise provide information;
- automatically when you use our website, including through cookies and similar technologies;
- from Shopify and service providers that help us operate our store and provide our Services; and
- from business, marketing or other partners where permitted by applicable law.
How We Use Your Personal Information
We may use personal information to:
Provide and fulfil our Services
This includes processing payments, fulfilling orders, arranging delivery, managing customer accounts, processing returns and refunds, providing order notifications and responding to order-related enquiries.
Lawful basis: Performance of our contract with you and, where applicable, compliance with our legal obligations.
Customer service and communications
We use personal information to respond to enquiries, provide support and maintain our relationship with customers.
Lawful basis: Performance of our contract with you and/or our legitimate interests in providing effective customer service and operating our business.
Marketing and advertising
Where permitted, we may use personal information to send marketing and promotional communications and to advertise or recommend products that may be of interest to you.
Where consent is required, including for certain electronic marketing or non-essential tracking technologies, we rely on your consent. You can withdraw your consent or unsubscribe from marketing communications at any time.
In circumstances where applicable electronic-marketing law permits marketing to existing customers without fresh consent, we may rely on the applicable existing-customer provisions and provide a clear opportunity to opt out.
Lawful basis: Consent and/or legitimate interests where permitted by applicable law.
Security and fraud prevention
We may process personal information to authenticate accounts, protect our website and customers, detect and investigate suspected fraudulent, malicious or unlawful activity and maintain the security of our Services.
Lawful basis: Our legitimate interests in protecting our customers and business and, where applicable, compliance with legal obligations.
Legal and regulatory requirements
We may process and retain information where necessary to comply with legal obligations, including accounting, taxation, consumer-protection requirements, legal claims and valid requests from authorities.
Lawful basis: Compliance with our legal obligations and, where appropriate, our legitimate interests in establishing, exercising or defending legal claims.
Our Legitimate Interests
Where we rely upon legitimate interests, those interests can include:
- operating and improving Prestige Car Care Shop;
- providing effective customer service;
- protecting our customers, website and business;
- preventing and detecting fraud;
- responding to enquiries;
- understanding the performance and use of our Services; and
- establishing, exercising or defending legal rights.
We only rely on legitimate interests where we consider that those interests are not overridden by your rights and interests.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our Services, including:
- to Shopify, which provides the ecommerce platform used to operate our store;
- to payment processors and payment-service providers;
- to delivery companies and fulfilment providers in order to deliver purchases;
- to technology, hosting, analytics and customer-support providers;
- to email and marketing service providers;
- to advertising and marketing partners where permitted and subject to applicable consent requirements;
- where you direct or consent to information being shared;
- where required to comply with applicable law, regulatory requirements or valid legal process; and
- in connection with a legitimate business transaction such as a sale, merger or restructuring.
These organisations may process personal information in accordance with their own privacy policies or under agreements with us.
Relationship with Shopify
Our Services are hosted by Shopify.
Shopify collects and processes personal information relating to your access to and use of our Services in order to provide and improve its services.
Information submitted through our store may be transmitted to Shopify and other service providers, including providers located outside the country in which you live.
We also use certain Shopify features that may use information obtained from your interactions with our store, Shopify and other merchants to provide enhanced services.
Where Shopify independently determines the purposes and means of particular processing, Shopify is responsible for that processing and for responding to applicable requests concerning that processing.
You can find further information in Shopify's Consumer Privacy Policy and Shopify Privacy Portal.
Cookies and Similar Technologies
We use cookies and similar storage or access technologies to operate our website, remember preferences, understand use of our Services and, where permitted, support analytics, marketing and advertising.
Some technologies are necessary for our website to function correctly. Other non-essential technologies may require your consent.
Where consent is required, you can make choices through the cookie and privacy controls made available on our website and can change those choices where those controls allow.
Further information about the technologies used by our website and the choices available to you may be provided through our cookie banner or privacy controls.
Third-Party Websites and Links
Our Services may contain links to websites or platforms operated by third parties.
If you follow a link to a third-party service, its own privacy and security policies will apply. Prestige Car Care Shop is not responsible for the privacy or security practices of third-party websites that we do not control.
Children's Data
Our Services are not intended for children and we do not knowingly collect personal information from children for the purpose of providing our Services directly to them.
If you are a parent or guardian and believe a child has provided us with personal information inappropriately, please contact us using the details below.
Security
We take appropriate measures designed to protect personal information.
However, no method of transmission or electronic storage is completely secure and we cannot guarantee absolute security.
Please do not send sensitive or confidential information through insecure communication channels.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.
The period for which information is retained depends on factors including:
- whether it is required to fulfil or administer an order;
- whether you maintain an account with us;
- accounting and taxation requirements;
- consumer-protection requirements;
- fraud prevention;
- resolving disputes; and
- establishing, exercising or defending legal claims.
When personal information is no longer reasonably required, we will delete, anonymise or otherwise dispose of it as appropriate, subject to applicable legal requirements.
Your Rights
Depending on the circumstances and applicable law, you may have rights relating to your personal information, including:
- Access – requesting a copy of personal information we hold about you.
- Correction – requesting correction of inaccurate or incomplete information.
- Erasure – requesting deletion of personal information in circumstances where this right applies.
- Restriction – asking us to restrict processing in certain circumstances.
- Data portability – receiving certain personal information in a portable format where this right applies.
- Objection – objecting to certain processing, including processing based on legitimate interests.
- Withdrawal of consent – where processing is based on consent, withdrawing that consent at any time.
You have the right to object to processing of your personal information where we rely on legitimate interests, subject to the circumstances provided by applicable law. You also have the right to object to direct marketing at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You may unsubscribe from promotional emails at any time by using the unsubscribe link contained within our marketing emails.
We may need to verify your identity before fulfilling certain requests.
To exercise your rights concerning personal information controlled by Prestige Car Care Shop Ltd, contact:
Relationship Between Providing Information and Your Order
Certain personal information is necessary for us to enter into and perform a contract with you.
For example, we require sufficient contact, payment and delivery information to process and fulfil an order. If this information is not provided, we may be unable to process or deliver your purchase.
Other information is optional unless otherwise stated.
Automated Processing and Personalisation
Our ecommerce and marketing technologies may use information about your interactions with our
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us:
Prestige Car Care Shop Ltd
124 City Road
London
EC1V 2NX
United Kingdom
Email: info@prestigecarcareshop.com
Telephone: 07546 971140
For the purposes of applicable data protection legislation, Prestige Car Care Shop Ltd is the data controller of your personal information.
If you are in the UK and have concerns about how we handle your personal information, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO). We would appreciate the opportunity to address your concerns first, so please contact us using the details above.
